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Information and financial arrangements related to the corona crisis

The corona virus and its consequences affect a great many people. Not only on a personal and medical level, but also on a financial level. Do you have a loan with us and are you having payment problems due to the corona crisis? In that case, you can apply to us for a deferred payment or payment break . In that case, you do not have to pay any interest and repayment for a period of 3 months.

Last updated: April 6, 2020

Which banks have a payment arrangement?

Our partner bank DEFAM is the first to come up with a great solution for people who encounter payment problems due to the corona crisis: the Payment Break. The Payment Break means that you do not have to pay any repayment and interest on your personal loan or revolving credit for 3 months. The end date of the loan simply moves up by 3 months. These aid measures apply to all DEFAM credits.

Our other partner banks Interbank, Nationale Nederlanden, BNP Paribas and Qander also come up with or already have such solutions. At the bottom of this message you will find a list of the most recent schemes and how to apply for them.

More information will follow immediately as soon as we have it available.

How do I request a deferred payment / payment break?

In the meantime, you can already request a deferred payment / payment break. This can be done through us: send an email to [email protected] or call 918-815-8453.

What information is required in the email?
Mention in the subject line: Payment break Corona crisis.
In the e-mail itself: Your name, zip code, contract number and name of the bank where the loan is made.

We will send your details to the bank where your loan is made. The bank will then talk to you and make an individual appointment with each customer.

Application process and conditions for deferred payments / payment break

You can therefore address your request for deferred payments / payment breaks to us. Do you want to know in advance what procedure the bank uses where you are taking out the loan or do you want to apply for the scheme directly at the bank? Each bank has its own procedure for requesting deferred payments. Below you will find the most recent list of the application process and frequently asked questions by bank.

It is no longer possible to request a payment break at DEFAM.

More information: https://www.defam.nl/het-coronavirus-en-uw-lening/

National Netherlands
Help with payment problems is determined individually. There is no generic scheme.

More information: https://www.nn.nl/Particulier/Lenen/Uw-situ- changigt/Betalings Problems-en-uw-lening.htm

We have a special arrangement for customers who experience a decline in income due to the corona virus. Because the personal financial situation of each customer is different, this requires customization. The scheme is valid for a maximum of 3 months. Interbank can be reached on telephone number (020) 660 87 20. Interbank employees are available from Monday to Thursday from 08:00 to 18:00 and on Friday from 08:00 to 17:00.

More information: interbank.nl/corona-info

BNP Paribas
Customers who have been financially affected by the Coronavirus and have a loan from BNP can request a payment break of three months. During this period you do not have to pay any interest and repayment. The term of the loan is extended by three months. After the payment break, the monthly installment will therefore be the same as the period before.

To request this scheme, customers can contact our customer service by telephone on 088 - 655 61 60 or by e-mail at [email protected] .

Qander uses an individual approach and looks for a customized solution for you per customer. Requests can be reported to Qander's customer service at [email protected]
Qander employees can be reached during office hours on telephone number: 073 - 64 625 30.

Our services and accessibility

Due to the Corona virus, our employees work from home as much as possible. The fast processing of requests, quotations and payments is 100% guaranteed. We are less accessible by phone. Therefore respond as much as possible by e-mail: [email protected]

Tips from Nibud

The Money newspaper special: Less income contains practical tips and advice for everyone who currently has to manage on less money due to the corona outbreak. You will find information about:

  • where you can save on
  • whether you are entitled to income support
  • what you can do if you are temporarily unable to pay
  • how to deal with financial stress.

Download the Money newspaper special here: Download the Money newspaper special

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