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Customer service

Do you have a complaint or point for improvement? Then we would like to hear that. We want to offer you the best service and always strive for satisfied customers. If we made a mistake in your eyes, we would like to learn from it. So let us know and we will contact you as soon as possible. And of course we will do our utmost to make you a satisfied customer.

Submit a complaint or pass on a point for improvement. How?

All complaints or points for improvement are handled by the management. We will do everything we can to find a solution together with you. That is why a complaints procedure has been set up at Snaploan Online that is aimed at promoting your interests.

by phone
From Monday to Friday, you can reach us by phone between 10:00 and 18:00 on 01-551 12 871

By email
Send your complaint or point of improvement to [email protected] . We will contact you within one working day to discuss a solution.

By mail
You can always send your complaint or improvement tip to us by post. Use the following address for this:

Customer service The Dutch Credit Company
PO Box 11
74121 Oklahoma

Required data
If you submit your complaint in writing, by e-mail or by post, please at least state your surname, zip code and house number.

Financial Services Complaints Institute

All complaints and points for improvement are handled by the management. Our aim is always to find a solution together with you. We will do everything about it. If you nevertheless feel that we have not responded adequately to your complaint, you can contact the Financial Services Complaints Institute. This is an independent body that will deal with your complaint further.

Financial Services Complaints Institute
Box 93257
2509 AG The Hague
t: 070-3338999

Our registration with the AFM

The Dutch Credit Company is registered with the Netherlands Authority for the Financial Markets (AFM) under number 12019152. The AFM supervises the affiliated service providers and checks whether they comply with the laws and regulations. All our employees are also subject to an extensive reliability investigation. Our AFM membership offers you the guarantee that we have the required diplomas and that we work in a responsible manner.

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