Christmas shopping chaos for nationwide customers

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Christmas shopping chaos for nationwide customers as a bank mistake means they cannot spend or receive any money

  • Nationwide customers have been unable to transfer or receive any money since this morning
  • Wreaked havoc in the days leading up to Christmas when frustrated customers couldn’t get a pay or go shopping
  • It is unclear when the issues will be resolved as the current arrears can take “several hours” to complete
  • Customers use social media to express their anger and brand it as “ridiculous” and “just not good enough”.










Today’s Christmas shopping chaos for Nationwide customers as a bank mistake results in many still unable to spend or receive money.

Customers have slammed the company with some with no access to services as of 7 a.m. this morning.

People couldn’t send or receive money and some couldn’t access their online banking accounts at all.

Nationwide wrote on their website that direct debits and standing orders were working normally.

Nationwide also said people can still use their cards to pay in stores and withdraw money from ATMs.

Nationwide’s website displayed an error message to highlight the current status of the payment system.

You said the team was working to resolve the issues as soon as possible.

Nationwide has encouraged customers to keep checking the website for updates.

Nationwide customers could not send or receive money and some could not access their online banking accounts at all (stock image)

Nationwide website displayed an error message to highlight the current status of the payment system (pictured)

Nationwide website displayed an error message to highlight the current status of the payment system (pictured)

Hundreds of customers who were unable to get their wages and shop before Christmas due to the payment system failure have expressed their frustration on social media.

A customer wrote on Twitter that she received her payment at 7:20 p.m., 11 hours after she first received it.

Others wrote ‘this is getting ridiculous’ and ‘you said you have been sorting this out for 12 hours’.

Another person wrote, “Just not good enough. My son is isolating and waiting for a PCR result. 4 hours away at the university. Can’t get out. Food cannot be ordered as it cannot be paid for. Working harder.’

Hundreds of customers who were not paid due to the failure of the payment system and were able to go shopping before Christmas have expressed their frustration on social media (image)

Hundreds of customers who were not paid due to the failure of the payment system and were able to go shopping before Christmas have expressed their frustration on social media (image)

One customer wrote: Nationwide they are miserable; I transferred my #Banking to them in October and just got into trouble.

“Today’s problem; no access to my money, deposit delays, phone lines have “over 25 minutes” delay and they have no clue.

‘I’m done, I’m moving somewhere else.’

A Nationwide representative replied, “I appreciate your comments, Nigel.

“We’re really sorry and we’re working to fix the problem as soon as possible,” and directed the customer to their website for updates.

Nationwide representatives have responded to annoyed customers who, in many cases, have been unable to make or receive payments for more than 12 hours

Nationwide representatives have responded to annoyed customers who, in many cases, have been unable to make or receive payments for more than 12 hours

The company said it could take several hours to process payments in response to frustrated online customers

The company said it could take several hours to process payments in response to frustrated online customers

And another said, “I literally sat here with no food and no heat.”

A Nationwide spokesperson said, “We apologize for the delays members have experienced today in sending and receiving faster payments.

This problem has now been resolved and all payments that were queued are now being processed.

‘All new outgoing and incoming payments are also processed. Customer service remains our top priority and we thank members for their patience.

“We’re also reimbursing all national fees and charges incurred as a result of this issue.

“For fees and charges elsewhere, people should contact the company to discuss them and all amounts related to this issue will be refunded.”

A Nationwide spokesman said:

A Nationwide spokesman said, “Unfortunately, there are currently delays in payments out to people’s accounts and payments in to Nationwide’s checking accounts.”

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