Game launched a new website in May, promises a better online shopping experience with fast delivery. Our tests show they deliver on that promise.
Parent company Massmart said the revamped website features advanced sourcing logic that would result in better order processing times.
It also enables geolocation of products, promising faster deliveries and near real-time stock availability updates.
The game has also added order tracking, online returns, and a pickup option for select stores.
MyBroadband tested the new game online shopping site to see if it lived up to expectations.
Like other top online stores, the revamped game website feels well polished and easy to navigate.
The search function works well and we were able to quickly find what we were looking for.
We ordered an extension cord on May 16th and had the opportunity to collect it at our nearest branch in Centurion Mall on May 18th.
Alternatively, we can opt for delivery by May 23rd.
We opted for R50 delivery but the page said we would get free delivery on orders of R450 or more.
After placing the order, it was easy to go back to it and see the current status. Our order showed that it was confirmed.
We received an SMS that the order was shipped on May 17th and the next morning we received another message that the package was picked up for delivery and will be delivered the same day.
Later the driver called us to verify the address and we received the package about 20 minutes later.
We received another SMS that the driver was on the way and a live tracking link. This still seems to have some issues as we only received the link after the courier delivered our package.
The link opens a WumDrop page and also provides updates, e.g. B. when the courier picked up the package.
We also noticed that the address on the WumDrop page was wrong, which may explain why the driver had to contact us.
Regardless of this error, the service we received was outstanding and we received our order within two days which we hope Game can continue to do in the future.