How to leave messages to Woolworths employees when shopping online

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How to order perfectly ripe avocados from home: A Woolworth employee reveals a little-known trick you can use to send personal messages to employees when shopping online

  • A Woolworths employee shared a little-known website feature when shopping online
  • Sydney’s Liam Kirley revealed how customers can leave notes for workers
  • Shoppers can leave messages asking about the ripeness or use by date of food
  • The feature also offers buyers the opportunity to thank teams for their work










A Woolworths employee has gone viral online after sharing how customers can leave personalized messages for team members when ordering groceries online.

Liam Kirley, a Sydney employee who runs Woolworths’ official TikTok page, shared a video detailing how to add notes to an order.

The feature offers buyers the ability to direct the team to select ripened fruit, select items with a specific expiration date, and simply thank them for their work.

Personalized notes came at a time when online ordering is at its peak as Covid-19 has impacted the way Australians shop.

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The team member receives the message while scanning groceries and completing the order

The feature offers buyers the ability to direct the team to select ripened fruit, select items with a specific expiration date, and simply thank them for their work

To leave a personalized note, simply select a food or product in the Woolworths app.

Then click on the “Add a personal shopping note” tab and write a message to the team member who chooses your meal.

The team member receives the message while scanning the food item and completing the order.

In the video, Liam demonstrates the simple process by ordering a box of Lindt chocolate balls and then adding the message: “Thanks for all your hard work! Happy New Year”, as an example.

Woolworths team members have praised the new feature and shared how much they appreciate the news.

“That is greatly appreciated! Makes our days a little bit better,” wrote one team member.

“It’s greatly appreciated, believe me, we’re noticing it. We’ve received such lovely notes from customers and it’s amazing,” added another.

“It’s greatly appreciated, believe me, we’re noticing it. We’ve had such lovely messages from customers and it’s amazing,” wrote a member of the Woolworths team

Woolworths shoppers also shared their thoughts on the app feature, stating that it’s both a helpful and humble element to the store.

“So now you tell me I can ask the team to select perfectly ripe avocados! That’s a great idea,” wrote one customer.

,This is so great. The team definitely helped me with my online purchases during Covid. I will definitely leave a message thanking you next time I order,” wrote another.

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